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Top 10 Reasons Customers Choose Us!

We understand the amount of choices available on the market today for Enterprise Business Software, but we also understand where we stand as well! You may have heard it numerous times from us…we are PROUDLY partnered with SAP. And today you are in luck, we are going to show the top 10 reasons customers continue to choose us throughout the years.

SAP Top 10 Reasons Customers Choose Us

Here is a quick insight to our “Top 10” –

  1. Leadership
    • SAP has expert solutions for companies of all sizes, Zerion360 provides a solution to the Small & Midsize companies.  (Beating out Oracle, Microsoft, and IBM)
  2. Innovation
    • SAP is known to innovate without disruption, which means everyday business continues while implementation of the software system occurs in a parallel form. (Our integrated solutions ensure innovative results)
  3. Focus
    • Our customers benefit from comprehensive industry expertise with software design and the alignment of Business Processes, for all departments. (Multi-industry support on a single platform) 
  4. Analytics
    • SAP is the industry leader in business analytics, helping companies transition to becoming a Data-Driven company, no matter what industry! (Recognized by Gartner as a leader in BI Platforms, Corporate Performance Suites, Data Integration Tools, Data Quality Tools)
  5. Mobility
    • We have the best-selling mobile enterprise application platform among enterprise application providers, so business can continue no matter where you are. (Market-leading mobile solutions will unwire your enterprise)
  6. Real Time
    • We deliver the “real” real-time enterprise through the most advanced in-memory technology – meaning all departments are always on the same page, at all times. (Empowering organizations to review segmentations, merchandising, inventory management, and forecasting information at the speed of thought)
  7. Value
    • SAP’s value management program is the most advanced effort of its kind… offer[ing] advanced business solutions along with dee–domain expertise and insights. (Value management helps companies run 2x more on time, 1.9x more on budget, and 1.6x more on value)
  8. Cost
    • We help to reduce your total IT cost so you can increase spending on innovation, not allowing IT operational costs consume the majority of company resources. (We help by having a 23% lower implementation service cost than our leading competitor)
  9. Support
    • Our SAP Enterprise Support brings a peace of mind to the business by offering 24×7 Service License Agreements, Fixed-Price Commitment, and End-To-End Support. (The full range of support options is tailored to allow business to run at any time of day or night, because we understand the importance)
  10. Choice
    • Finding the best fit software for your business is our sole focus, and we are the only provider that can deliver the highly specialized solutions you need… with the build-in versatility you want. (Zerion360 delivers even more choice – helping to get the complete software and business needs taken care of)

 

Make sure to download our info-graphic PDF for some great visuals below –

 

SAP Top 10 Reasons Customers Choose Us


6 Ways The Digital Economy Is Reshaping The Future Of Work!

6 Ways The Digital Economy Is Reshaping The Future Of Work!

Hyperconnectivity has led us to a new era, in which the “knowledge worker” has come to an end and the “digital worker” now needs to step up and create instant value from a vast array of real-time data. As technology continues to increase computing power and data analysis speed to real time, today’s companies and employees are called to adapt to the reality of automated and instantly available data.

The speed of information and data is driving such significant change in how and where we work that the digital worker is becoming a critical resource in decision-making, learning, productivity, and overall business management. How we adapt to these changes when we learn, interact, motivate, engage, connect, and create value for ourselves and our society will make the difference between being successful and being left behind.

How everything we know about work is being redefined

The opportunity ahead is to allow the digital worker and the future of work to serve as a platform for innovation and business transformation – enabling higher levels of engagement, passion, creativity, and productivity. Here are 6 main areas where the future of work and digital workers are key to business success in the digital economy:

1. Leadership involves everyone

In a workplace marked by instability and decreasing security, leadership is increasingly focused on building cohesive and well-functioning teams by tapping into a demographically diverse pool of often short-term employees or contractors. As digital workers are mindfully incorporated into this continuously changing workplace, management must juggle a distributed workforce that requires real-time analysis, prognosis, and decision-making. At the same time, they must develop the next generation of leaders who will actively take responsibility for innovation and engagement.

2. Engagement and the ability to make an impact

While 38% of millennials in developed markets still aspire to become leaders within their organization, the opportunity to take on personally meaningful work drives productivity and success. In fact, 53% of millennials would work harder if their organization actively made a difference to others. Thanks to the rise of the digital worker, new levels of transparency, and the ability to instantly measure the outcome of assets, tactics, and strategies, Generation Z has the potential to realize personal goals and improve engagement across the board.

3. Benefiting from technology means being more human

The importance of real engagement is not limited to employees; it also applies to interactions with vendors, partners, and customers. The rise of the social enterprise is a great example of how companies are starting to use technology to enable collaboration with employees, partners, and vendors. All the while, these same businesses are incorporating customer feedback into a single platform to increase customer satisfaction, business insight, and employee retention.

4. Workplace simplicity drives productivity

According to the Economist Intelligence Unit, 55% of executives believe that their organizational structure is extremely or very complex – even to the point where their profits are negatively impacted. Even more astonishing is the loss of 45 minutes of productive time per day for U.S. executives.

To reduce complexity and increase productivity, management must drive a culture of collaboration and clearly measurable outcomes. And if done properly, the reward is significant: 76% of executives cite that if they could cut complexity down by half, their company would be at least 11% more productive overall – a massive improvement that any company could use.

5. A new workforce in a new job market

Both millennials and Generation Z are facing a new environment where job security is a thing of the past. This high-risk reality, combined with the desire for more work/life flexibility and control as well as job satisfaction, has driven the freelance economy to new heights – soaring as high as 45% of the workforce by 2017.

Companies need to reconfigure and adjust their physical locations to adapt to an ever-changing, digital workforce that is engaged in multiple projects for potentially various employers, located anywhere in the world, and comfortable with a virtual work style. To answer the needs of this growing segment of workers, organizations must quickly ramp up employees on any given project, enable collaboration, and foster team spirit for very diverse teams.

6. Leading in the future means a new perspective on learning

With a much more distributed and highly contingent digital workforce, managerial requirements are finding new ways to create cohesive, innovative, and well-functioning teams. However, team building is not the only focus – it’s also about delivering a comprehensive approach to reducing complexity, leading by example, and training the next generation of managers to be true leaders in the digital economy. For employees and freelancers alike, the digital economy creates an opportunity for providing continuous learning that is more active and self-directed.

The future of work is the future of the enterprise

Because the rise of the digital worker dramatically impacts the way we work, learn, hire, retain, manage, and make decisions, the future of work is intrinsically linked to the future of the enterprise. It transforms the way we deal with customers, vendors, employees, partners, and competitors.

By connecting the four areas of digital disruption (workforce, suppliers, assets, and customers), the digital core becomes the platform for future business innovation. Fluid, nimble, real-time digital business – this is the future of work.

 

**Taken From SAP’s Digitalist Magazine, Authored by Michael Rander**


Is SAP Too Big for Small Business?

People working at casual office210,000 SAP SME Customers Can’t All Be Wrong.

Historically, much has been said and written about SAP being too big to care, too difficult to install and only appropriate for the largest companies. That was the mantra of its competitors’ in the past and was built upon the perception of SAP 20 years ago. Times change, however, and SAP changed with the times. It recognized that it could and would create great software for companies of ANY size. The company that was once the mainstay of mega-caps is now the preferred path to Running Better for over 210,000 SME companies. Those who are informed and knowledgeable now recognize that the phrase “SAP is too large” is antiquated.

Today, 80% of SAP’s customers are small and mid-size enterprises. Its platform was specifically designed to enable these businesses to adapt required technology to their specific business model. SAP recognized the need for speed and built full ERP platforms that can be installed and running in as little as a single day with the modular Business One solution, and 2 days to 2 weeks with other ERP solutions. In addition, the development team created a large menu of Rapid Deployment Solutions for specific requirements that can be available in as little as 9 days. Too long to deploy … I don’t think so.

SAP also recognized that it could leverage its unique global expertise to more effectively meet local business requirements. SME solutions now deliver products that deliver these valuable insights in 80 countries in 30 languages, Additionally, hundreds of applications from SAP partners around the world are also available to the most remote outposts such as Alice Springs, Australia to major cities in any region. SAP leveraged its knowledge and experience as the global software leader and specifically designed and built their SME solutions as only the #1 software provider in the world could. Living in the past is not an option at SAP. Leading their customers into the future is.

This future is obviously built around the Cloud and SAP has declared that it is and will continue to be the Cloud company based upon HANA. This statement is not to be taken lightly as it clearly spells out how SAP will continue to evolve. SAP has over 38 million Cloud users today. That is more than any other enterprise vendor. The SAP Business One Cloud on HANA solution includes that same functionality and available add-ons as their on-premises solution. This affordable alternative allows SMEs to free up capital for other uses and also delivers the added assurance that their data is protected in the most secure data centers. This real-time, in-memory platform is currently the operating system of choice for over 1,500 startups. They know that the choice of software at the beginning stages of their growth curve will affect their performance as they grow. That is why SAP was their obvious choice.

Today, when I hear someone trot out the old, stale “SAP is too big and unwieldy” claim, I look at the facts. Almost a quarter million SMEs choose SAP to run simpler and to run better. Installs occur in days or just a few weeks. Access to global expertise at the local level provides advantages only SAP can offer. Cloud-centric designs and implementation mean low cost alternatives and rapid time to use as a standard. It means that SMEs have a menu of choices that can be tailored to ANY size business. Why would they not look at SAP?

 By Bruce Mihok

This post originally appeared on the SAP Community Network website. The original post can be found here


Connections with Ashley: How Technology is Changing Customer Service

Ashley Harvey | Marketing Manager | Zerion360

Technology has been making business processes across the board better connected and more efficient – customer service is no different. Tech trends have enabled businesses to become better connected to their employees, their products, and their customers. Better connectivity means better communication – which is vital in customer service.

Tech Influence #1: Speed and Ease of Accessibility to Information Your Team Needs: Customer service reps are now better equipped than ever to problem solve. With business management systems, cloud hosting, and a variety of other services – customer service reps are now able to have the information they need all stored in a central database. This allows them to easily search for any issues a customer might have, and also find the necessary information not only about the problem but also the correct steps to fix it. Having this information recorded and accessible also means you’ll more easily see customer service patterns that arise and be able to make necessary changes before there’s ever an issue to resolve.

Tech Influence #2: Better Connected to Your Customers: We’ve already discussed how social media has changed the customer service landscape in our previous blog, but that’s just one of the ways tech has us better connected to our customers. Live chats on websites, utilizing SMS and more are all viable customer service channels. The way consumers are using technology has changed and businesses should reflect these trends. Mobility is a big game changer – especially in customer service. Giving clients the ability to access mobile friendly sites or having an SMS service in place that allows them to fire of a text quickly to get in touch with your team are great ways to incorporate this into your customer service model. The point is technology has enabled our customers to feel better connected to us – if there’s a problem they can get in contact with someone quickly and via the most convenient channel to them.

Tech Influence #3: Customer Input: Tech has evolved the traditional roles of customer interaction. Companies are now harnessing co-creating with customers. This allows customers to be a part of the overall business process –  being able to provide feedback on products and services, sometimes even before they hit the market. Some companies are even creating online communities that allow customers and clients to directly participate with the decisions and success of products. Take for example product invention and design company, Quirky. They use web based social communities to create an environment where consumers can be actively a part of choosing products that will go into production and having a say about product aesthetics. Customer input doesn’t have to be this expansive – but creating a way for your customers to provide feedback and feel like they are a part of your brand community is a big part of customer service.

Technology has enabled us to meet our customer where they are, build better customer communities, and have better access to data and analytics. Like all interactions with our customers – technology has made it easier but we need to remember to make it human. At the heart of the tech revolution in customer service and the changing business landscape is still human interaction. Being genuine and a quick problem solver are and will remain key components to excellent customer service.


Connections With Ashley

From Start-Up to Thriving Business – How Innovation is Bridging the Gap

growth

 Ashley Harvey | Marketing Manager | Zerion360

The driving passion and goal of every new start-up is growth. To grow your business, your clients, your offerings, your influence in your community – whatever it may be, the bottom line is upward mobility is at the heart and soul of every enterprise. But as you find your business expanding, you may also find it harder to manage. Luckily, technology makes a great business partner – it brings with it a variety of means to help bridge that gap between just starting out and rapid growth that propels you and your business into the next phase. From analytics, tailored websites and applications, to business management software – here are just a few areas that technology and innovation can help support and sustain growth.

Accounting and Finances

If you’re experiencing a period of rapid growth, you’re also going to experience the struggle to manage it. Especially when it comes to managing your financials. Ideally, as a company grows, you’ll need a tool in place to track profit and expenses automatically and in real time. This not only ensures that your books are clean and up to date, but it also allows you to get a better idea of the health of the company. The latest innovations in ERP systems allow for streamlined processes that connect departments and track transactions as they’re happening. For instance, a customer order will automatically be sent to the warehouse, which after packing the order, will send it off to be shipped, and trigger the sale to be invoiced and automatically be deducted from inventory – all this without having to re-enter data across multiple channels.

Better Manage Employees and Tasks

As start-ups begin, they usually are comprised of one or a couple people calling the shots and running the show. As you begin to grow and expand and hire more employees, there comes a need to delegate more work and responsibilities. But being in small business means there’s not much time for you to take your foot off the gas pedal – and assigning tasks shouldn’t put a drain on this valuable commodity. The answer – utilize technology that allows you to automatically set up tasks and allow people to have access to the needed information. This process is achievable in many mediums. Take for instance customer relationship management site Highrise (highrisehq.com) – as you update information about customers and prospects you can allow specific or all employees to have access to client and project notes. One of the features we like best is the ability to assign specific tasks to employees. Need someone in sales to setup a demo? Or an invoice to go out? Assigned tasks go directly to the noted person’s email – meaning things get done quickly and more efficiently, without the hassle of micromanaging.

The shortcoming of utilizing websites and applications versus ERP to manage certain aspects of your business is just that – they keep aspects such as sales, customer relationship management, accounting, etc separate from one another instead of integrating all of the company processes in one place.

Marketing

There is no doubt about it that the game of marketing is changing. More and more marketers are focusing their efforts on inbound versus outbound marketing which translates into building up a community from the inside out versus just sending out information and deals and hoping a prospective client picks up on it. Driving traffic to your business is pivotal to this marketing strategy. Many sites now have built in analytics to better track traffic and understand what content is drawing people in. It would be foolish not to take advantage of these free tools – they’re built into pretty much all social media sites, i.e. Facebook and LinkedIn. Your website and campaign micro-sites are also easily tracked. Email marketing sites also manage useful information such as who’s opening and clicking through your emails. These analytics are extremely powerful – they enable marketers to see what efforts are working and allow them to better build up a network and community around their brand.

 

We’d love to hear your opinion and experience – feel free to connect with us by leaving a comment below.